Refund policy
Effective date: 9 August 2026
Our refund rule: All sales are final. We do not offer refunds for change of mind, wrong size choice, or "no longer needed" purchases.
When you CAN get a refund or replacement: If the goods you received are faulty, damaged on arrival, or not what you ordered, we will refund your full payment or send you a replacement — your choice.
How to request:
- Contact us within 7 days of receiving your order at youhong45679@gmail.com.
- Tell us your order number and what's wrong, and attach clear photos of the item (and the packaging if damage is visible).
- We'll review and reply within 3 business days.
What happens next:
- Faulty/damaged item → we refund the full purchase price (original payment method) or send a replacement.
- Wrong item sent → we'll arrange the correct item or a full refund.
- Return shipping for faulty/wrong items is covered by us.
Important: nothing in this policy affects your statutory rights under Singapore law (including the Consumer Protection (Fair Trading) Act and the Lemon Law). If you have questions, email us — we'll help.